How can we reach them all- a critical service review and change?

TASC Consultative Services provides advice and assessment for technology solutions for communication, access to the computer, environmental control and seating. In late 2002 we were faced with an unreasonable waiting list, unclear direction and limited access to extra resources. We had to ask ourselves some very serious questions and come up with a solution to deal with this situation.

TASC undertook to critically review all aspects of our service and develop a model of service delivery that was manageable and would meet the needs of all our consumers. This also included implementing a system to record and measure the services that we provide. We needed quantitative information to feedback to the organisation and to assist us allocating resources in the future.

This paper outlines the process TASC undertook to introduce our new model of service delivery. It will also include details on the performance indicators we have put in place and summarise interesting information on the data we have collected.

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