Frequently asked questions
Below are some frequently asked questions we have compiled for you.
1. How do I post an ad?
You must create an account and sign in before posting an ad. Once signed in, click the Post an ad button on the main menu and complete the form. We have created a short tutorial video below that takes you through the simple three-step listing process.
2. How much does it cost to list an item on eBility?
You can find a detailed list of fees on our Pricing page.
3. How do I sign up or register?
Select Register from the main menu and fill out the user registration form. You will receive an email with a verification link. If you haven't received the email in your inbox, please check your spam or junk folders. Once you have verified your email by clicking or pasting the link into your browser, you can log in to eBility.
4. How do I log in?
Select Sign in from the main menu. Enter your username and password and press “Login”.
5. Can’t log in or haven't received a verification email?
If you can't remember your password, click "Forgot your password?" and follow the prompts. If you can't remember your username, click on "Forgot your username?" and follow the prompts. Please check your spam or junk folders if you don't receive a reset email. If your verification email still hasn’t come through after ten minutes, or you can't log in for any other reason, please call us or leave a message at 02 5900 4005. Alternatively, please email us at
6. How do I contact an advertiser?
Sometimes, advertisers post their phone number or email address in the contact field. To view these details, you must be logged in to the site. You can Register and Sign in; otherwise, you can use the contact form on the right-hand side of the ad.
7. Can I edit my advertisement?
Yes, you can; when you Sign in to your account, you can go to the My account menu item and select Submitted classifieds. You can click on the EDIT link underneath your advertisement. Once you have made your changes to the advertisement click the Save link. Your advertisement will go into the moderation queue to be moderated and published within one business day.
8. How do I get an item?
You must contact the advertiser to arrange to pick up or drop off any advertised equipment. eBility is a classified site; we do not handle exchanging items or delivery.
9. What is eBility?
eBility is a classifieds marketplace for buying and selling age-care-related or disability-related equipment, vehicles, and properties (no food items).
10. What is IDEAS?
IDEAS stands for Information on Disability, Education and Awareness Services. We are a not-for-profit organisation that specialises in disability information. We can point you in the right direction to find services, support, aids, equipment, or anything you might need as a person with a disability.